Return Exchange Policies


We have a fourteen day refund/30 day exchange policy from date of purchase.

*For the holidays,all purchases from October 15th-December 25th may be exchanged through January 15th.

  • We ship all orders within 24 hours, usually the same day we receive the order. This does not include items that are not in stock which is rare.
  • We will not accept returns that are worn, damaged, or have the tags removed. Shipping charges are not refundable.
  • Items returned after the 14 day refund period will be “in-store” credit only or incur a 30% restocking fee for a refund (all restocking fees are retrievable on any similar purchase).
  • PANAMA HATS: Panama Hats do NOT come with a warranty. They are all extremely fragile. Any damage in shipping MUST be reported on the day of delivery. Any claim after that, please contact the manufacturer directly.
  • DAMAGED PACKAGES: WE will refuse any crushed boxes that contain fragile Panama or Straw Hats and recommend that you insure them as we do.
  • FREE SHIPPING ORDERS: Free shipping items returned solely for refund will have an 8.95 (16.95 if shipped in custom hat box) shipping charge and restocking fee each, deducted from their refund.
    Free shipping orders/items over $100.00 returned solely for refund (not exchanges) will be subject to an 15% restocking fee unless previously arranged prior to shipping. The restocking fee may be retrieved on any future purchase for the same amount.
  • INTERNATIONAL ORDERS: CANADA: Free shipping over $100,under $100.00 orders $11.95 or the actual cost of shipping/insurance whichever is greater.Returns solely for refunds (not exchanges) have $11.95 shipping and handling charge deducted from refund.EUROPE: Free shipping over $150.00,under $150.00 orders $22.50.Returns for refunds have $22.50 deducted from refund.
  • Exchanges are processed usually within 24 hours, Refunds, please allow 1-14 days to process.
  • HAT BOXES: a refund of half the price of the hat box will be issued if a hat box is received damaged. Please send a picture to of the damaged box.
  • Items returned solely for a refund have a 15% restocking fee, minimum 7.50, to cover cc fees, etc...  This may be retrieved towards any future purchase.

To exchange an item(s) please enclose a check for $6.95 for caps/berets , $8.95 for hats and 16.95 for hats in a custom hat box  (Canada $14.95 for caps/berets, 16.95 for hats and 34.50 for hats in a custom hat box., Europe $22.50 for caps/berets, 28.50 for hats and 44.50 for hats in a custom hat box) and your exchange information (size, color, etc…).

Email us at
Duncan Hats

905 Shepard Ave.

Hamden , CT. 06514